no value
Skip to main content
Open Menu
Close Menu
Course Details
Open Sidebar
Close Sidebar
You have
0
item(s) in your basket, click to go to the basket page.
Introduction to Customer Service
Header
Course Overview
Course Overview
The aims of this course are to develop your understanding of the importance of customer services in the workplace. You will explore different types of customer service roles and the communication skills that you need to support these roles.
Prosp Overview
Open
Requirements
You will need a good level of literacy to be able to complete tasks. You will need good ICT Skills an electronic tablet, PC or laptop with good internet access to support working on Moodle which is Oldham Lifelong Learning’s virtual learning platform.
Prosp Req
Open
Assessment
There is no formal assessment and no examination you will complete activities in class and on Moodle. You will keep a learner diary, individual learning plan to track your progress and your tutor will give you regular verbal and written feedback which will show you how to improve.
This process allows us to discuss your progress from enrolment to completion of the course and helps us to support you to achieve your goals in planning the next step in your learning.
You will receive a certificate of attendance.
Prosp Assess
Open
Content
• Workplace customer service skills and qualities
• Customer service communication methods
• Customer services job roles.
Prosp Content
Open
Progression
There are progression routes onto childcare, teaching assistant courses or social care qualifications.
Your tutor will discuss your next steps with you, and you will have access to a Careers Adviser from National Careers Service.
Prosp Progression
Open
General Fee Information
Prosp Fees
PX-M00212A
07/07/2022
21/07/2022
09:30
Thursday
5.50 hrs per wk
3 weeks
55.30
OLDHAM LIBRARY & LIFELONG LEARNING CTR
Url
https://www.google.com/maps/search/?q=OLDHAM LIBRARY & LIFELONG LEARNING CTR+GREAVES STREET+OLDHAM+OL1+1AL
Enquire
Alert
×
Close
Alert
×
Close
×
Close
Print Preview
Confirm
×
Close