L2 Award in Customer Service for Health and Social Care Settings

Header

Course Overview

Course Overview
This course is ideal for anyone who is considering a career in a health and social care setting. You will develop knowledge and awareness of the range of customers that you must work with within this sector. This will include internal and external customers. You will also develop an awareness of a range of job roles both health and social care specific and non-specific, i.e. receptionist, cleaner, retail assistant.
Prosp Overview

Open Requirements

You will need to attend a pre-enrolment interview. Please telephone 0161 770 1383/1239 to arrange an appointment. You will need to have a level 2 qualification in English or be working towards one.
Prosp Req

Open Assessment

There is no end of course examination. A variety of assessment methods will be used throughout the course which will include direct observation and written assessment activities. You will be required to use Oldham Lifelong Learning’s Moodle (virtual learning platform).
Prosp Assess

Open Content

There are 4 mandatory units: Preparing to deliver customer service in health and social care settings; Understand the specific needs of customers accessing health and social care services; Effective communication for health and social care; Teamwork in health and social care settings.
Prosp Content

Open Progression

We offer a range of complementary courses with and without a qualification to support your development. You could progress on to a level 3 qualification with another provider. Your tutor will discuss your next steps with you and you will have access to a Careers Adviser from National Careers Service.
Prosp Progression

Open General Fee Information

The course is subsidised by GMCA – please see our full fees policy available at www.oldham.gov.uk/lifelong. If course fees are more than £70 you can pay by instalment – see the fees policy. You may be eligible for a concession or help from the Discretionary Learner Support fund – please discuss this with our information, advice and guidance staff. We do not give refunds if you withdraw and you will remain liable for any outstanding instalments.
Prosp Fees
PV-M00020A
24/02/2021
30/06/2021
09:30
Wednesday
5.50 hrs per wk
12 weeks
222.63
TURF LANE LIFELONG LEARNING CENTRE